Sign up for our newsletter to get 10% off for the week!
Privacy Policy
Last updated: July 18, 2026
NovHerb operates an online WooCommerce store offering TIENS wellness and personal care products to international customers. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, or contact customer support.
1. Information We Collect
We collect information needed to provide our online shopping service, process orders, and respond to customer requests. This may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order details
- Account login information, if you create an account
- Customer service messages
- Website usage information, such as pages visited and device/browser data
We do not intentionally collect medical records or sensitive health information. Please do not submit personal medical details through product questions, order notes, or customer service messages.
2. How We Use Your Information
We use customer information to:
- Process and manage orders
- Confirm payment and order status
- Arrange shipping and delivery
- Provide customer support
- Manage customer accounts
- Improve website performance and shopping experience
- Prevent fraud, abuse, or unauthorized activity
- Meet legal, tax, accounting, and business record requirements
We do not sell customer personal information.
3. WooCommerce Orders and Accounts
NovHerb uses WooCommerce to operate the online store. When you place an order, WooCommerce stores the information required to process and manage that order, including billing details, shipping details, purchased products, and order status.
If you create an account, your account information may be used to help you view orders, manage addresses, and access account-related features.
4. Payments
Payment information is processed through payment providers. NovHerb does not directly store full credit card numbers or full payment card details on the website.
Payment providers may collect and process payment information according to their own privacy and security practices.
5. Shipping and Delivery
To deliver orders, we may share necessary shipping information with shipping carriers, logistics providers, or fulfillment partners. This may include your name, shipping address, phone number, and order-related delivery details.
6. Customer Support
When you contact NovHerb, we may collect your name, email address, order number, and message details so we can respond to your request.
For privacy questions or customer support, contact:
7. Cookies and Website Technologies
NovHerb may use cookies and similar technologies to support website functionality, shopping cart behavior, account login, checkout, analytics, and security.
You can adjust cookie settings in your browser. Some website features may not work properly if cookies are disabled.
8. Analytics and Site Improvement
NovHerb may use Google Analytics or similar analytics services to understand how visitors use the site, improve website performance, improve navigation, identify technical issues, and improve the shopping experience. Analytics data is generally used in an aggregated or technical format and is not intended to identify individual customers directly.
9. How We Share Information
We only share customer information when needed to operate the store or meet business and legal obligations. This may include sharing information with:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Email and customer service tools
- Fraud prevention or security services
- Legal, tax, or compliance advisors when required
We do not sell customer personal information.
10. International Customers
NovHerb serves international customers. By using the website or placing an order, you understand that your information may be processed in countries or regions outside your own location, depending on our website hosting, payment, shipping, and service providers.
By using this website, you consent to the transfer and processing of your information as described in this Privacy Policy, where permitted by applicable law.
11. Data Retention
We keep personal information only for as long as needed for order processing, customer service, legal compliance, accounting, fraud prevention, and business record purposes.
Customer account information may be retained while the account remains active unless deletion is requested and legally permitted.
12. Your Privacy Choices
Depending on your location, you may have rights to request access, correction, deletion, or limitation of certain personal information.
To make a privacy-related request, contact us at:
We may need to verify your identity before completing certain requests.
13. Security
We use reasonable technical and organizational measures to protect customer information. However, no online system can be guaranteed to be completely secure. Customers should also protect their account login details and use secure passwords.
14. Children’s Privacy
NovHerb is intended for adult customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
15. Product and Health Information
NovHerb sells wellness and personal care products. Product information on the website is provided for shopping and informational purposes only and should not be used as medical advice. Product information is based on product packaging and manufacturer-provided information where applicable. Customers should consult a qualified healthcare professional for medical questions.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
17. Contact Us
For privacy questions, customer service, or data requests, contact:
We aim to respond to customer enquiries within 2 business days.