Last updated: August 29, 2026

NovHerb ships eligible products to supported international destinations. Shipping availability, cost and estimated delivery time are shown at checkout where available. Availability may vary by destination, product, carrier capacity, customs rules and legal restrictions.

Order Processing

Orders are normally prepared for shipment within 3 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

We may contact the customer if an address is incomplete, a product becomes unavailable, additional import information is required or a payment review is pending.

Estimated Delivery Time

Estimated international delivery time is approximately 25 calendar days after dispatch. The actual transit time depends on the destination, carrier service and customs processing. This estimate is not a guaranteed delivery date.

Customs inspections, carrier disruptions, severe weather, public holidays, remote-area delivery and local restrictions may cause delays.

Tracking

When tracking is available, we send the tracking number to the email address used for the order. Tracking may take time to update after the parcel is accepted by the carrier.

Address Accuracy

Customers must provide a complete and accurate delivery address, recipient name, postal code and telephone number. Contact us promptly if an address needs correction. We cannot guarantee an address can be changed after fulfilment begins.

Additional shipping costs caused by an incorrect or incomplete customer-provided address may be charged to the customer where permitted by law.

Customs, Duties and Import Rules

International orders may be inspected by customs and may be subject to import duties, taxes, brokerage fees or documentation requirements. Unless checkout expressly states otherwise, these charges are not included in the product or shipping price and are the recipient’s responsibility.

Customers are responsible for checking whether a dietary supplement or personal-care product may legally be imported into their destination. A listing on NovHerb does not guarantee import approval.

If a parcel is rejected, abandoned, destroyed or returned because the customer did not meet local import requirements or did not pay required charges, any refund will be assessed after the parcel is returned and may be reduced by unrecoverable shipping, customs or handling costs, to the extent permitted by applicable law.

Restricted Destinations

Checkout availability does not guarantee that a carrier or payment provider can complete service to every destination. NovHerb may cancel and refund an order when shipping, sanctions, carrier, payment-network or legal restrictions prevent fulfilment.

Lost, Incorrect or Damaged Parcels

If tracking shows an unusual delay, or a parcel arrives damaged or incorrect, contact novherb.support@gmail.com promptly. Where reasonably possible, report visible damage or an incorrect item within 7 calendar days after delivery. This reporting request does not reduce any longer mandatory legal right.

Include the order number and clear photographs of the parcel, shipping label and affected products. Keep all packaging until the review is complete.

Contact

For shipping questions, email novherb.support@gmail.com.