Last updated: August 29, 2026

All sales are final to the fullest extent permitted by applicable law. NovHerb does not offer voluntary returns or exchanges for change of mind, ordering the wrong item, dislike of a product, or other reasons unrelated to an error, damage or defect.

Because NovHerb sells dietary supplements and personal-care products, products that have been opened, used, unsealed or tampered with cannot be returned for health, hygiene and product-safety reasons, except where applicable law requires a remedy.

Incorrect, Damaged or Defective Items

This no-voluntary-returns policy does not remove remedies that apply when:

  • NovHerb shipped the wrong item;
  • an item arrived materially damaged;
  • an item was defective or materially different from its description; or
  • applicable consumer law gives the customer a mandatory cancellation, return, refund, repair or replacement right.

Contact novherb.support@gmail.com promptly after delivery. Where reasonably possible, report visible shipping damage or an incorrect item within 7 calendar days. This reporting request does not reduce any longer mandatory legal right.

Provide the order number and clear photographs of the product, outer parcel, shipping label, seals and visible issue. Keep the product and all packaging while the claim is reviewed.

Do not return an item without written instructions from NovHerb. If a claim is approved, NovHerb will provide the legally appropriate remedy, which may be a replacement, refund or authorised return method. A return address is provided privately only when a return is approved or legally required.

Mandatory Consumer Rights

Customers may have non-waivable rights based on their location. Some online purchases may carry a statutory cancellation period. Genuine health- or hygiene-related exceptions can apply to sealed goods after the customer unseals them, but mandatory rights for faulty, damaged, incorrect or non-conforming goods remain unaffected.

NovHerb will honour mandatory consumer rights that apply to a transaction. Nothing in this policy excludes or limits a right that cannot legally be excluded or limited.

Refunds

Approved refunds are sent to the original payment method. NovHerb normally processes an approved refund within 3 business days. The payment provider or issuing bank may require additional time before funds appear.

Shipping charges, return shipping, import duties, taxes and brokerage fees are not refundable unless the refund results from NovHerb’s error or applicable law requires reimbursement.

Order Cancellation

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after fulfilment begins. A statutory cancellation right, where applicable, is not removed by this operational limitation.

Contact

Email: novherb.support@gmail.com